Suport IT/Helpdesk
Fast and Reliable IT Support Solutions for Your Business
We’re here when issues arise—delivering prompt, effective IT support to keep your equipment and systems running smoothly, without unnecessary downtime.
Lower, Predictable Costs
Professional Expertise
Increased Productivity
Improved Security
Scalability
Lower, Predictable Costs
Professional Expertise
Increased Productivity
Improved Security
Scalability
Lower, Predictable Costs
Professional Expertise
Increased Productivity
Improved Security
Scalability
Serviciile nostre de consultanta IT includ
Serviciile nosatre includ urmatoarele alege ce ti se potriveste, nu trebuie sa fie experty
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IT Support. What does it involve?
Our IT Support Service (Helpdesk) is an outsourced solution through which a dedicated team of specialists promptly handles all of your company's technical requests.
In essence, you benefit from the advantages of an in-house IT department—expertise, availability, and efficiency—without the costs and challenges associated with managing your own team.
What specifically is included?
We offer rapid support for employee technical issues—from computers that won't start and stuck emails, to non-functional printers or unstable network connections.
We constantly monitor the IT infrastructure (servers, workstations, network) to prevent bottlenecks and intervene immediately, before issues affect operations.
Every request is received and managed through direct email communication, allowing us to maintain a personal, clear, and efficient approach to prioritizing and resolving each ticket.
We handle the setup of new equipment, installation of essential applications, system updates, and regular maintenance, ensuring everything runs without interruption.
We protect company data through modern antivirus, firewall, automatic backup solutions, and clear access and control policies.
We offer technical guidance for procurement, infrastructure expansion, cloud migration, and other critical decisions that support your business growth.
Outsourced IT Support. How do we work together?
Effective IT consulting starts with a deep understanding of your business. We follow a clear, step-by-step process to deliver relevant and easy-to-implement solutions.
Report the Issue
You contact us by email or phone to report an IT issue—whether it’s related to software, hardware, or the network. Once received, your request is reviewed and directed to the appropriate team.
We Assess and Respond
The assigned technician reviews the situation and, if needed, requests additional information. To determine the most effective approach, we rely on our experience and proven solutions from similar cases. If necessary, we request remote access and keep you informed about the next steps or the current status of the intervention.
We Resolve and Follow Up
After resolving the issue, we follow up with you to confirm that everything is working properly. In some cases, we continue to monitor the system to ensure stability and optimal performance.
Report the Issue
You contact us by email or phone to report an IT issue—whether it’s related to software, hardware, or the network. Once received, your request is reviewed and directed to the appropriate team.
We Assess and Respond
The assigned technician reviews the situation and, if needed, requests additional information. To determine the most effective approach, we rely on our experience and proven solutions from similar cases. If necessary, we request remote access and keep you informed about the next steps or the current status of the intervention.
We Resolve and Follow Up
After resolving the issue, we follow up with you to confirm that everything is working properly. In some cases, we continue to monitor the system to ensure stability and optimal performance.
Consultatie IT pe intelesul tau, si de ce conteaza
Serviciile nosatre includ urmatoarele alege ce ti se potriveste, nu trebuie sa fie experty
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Frequently Asked Questions
Have questions? Check out the answers below. If you don’t find what you’re looking for, send us a message and we’ll get back to you quickly with more details.
How much does outsourced IT support cost per month?
The cost varies based on the number of employees, devices, and the level of support required (business hours, 24/7 availability, on-site interventions, etc.). Most companies choose fixed monthly packages tailored to their actual business needs.
Are there any hidden fees or additional costs for emergencies?
We offer a clear contract with no hidden costs. Depending on your subscription, emergency interventions may be included or billed separately—but everything is transparent from the start.
Is it more cost-effective than hiring a full-time IT specialist?
For most small and medium-sized businesses, yes. You pay only for the services you need—not for a full-time salary, taxes, or equipment. Plus, you get access to an entire team of experts, not just one person.
Do I still pay if I don’t have any technical issues during a month?
Yes, but IT support isn’t just about fixing problems. It also includes proactive monitoring, regular maintenance, updates, and security—meaning issues are often prevented before they even occur.
How quickly does the Helpdesk team respond to an issue?
The response time is clearly defined in the contract (SLA). Typically, you’ll receive a confirmation within a few minutes, and the issue is resolved based on its severity—from just a few minutes to a few hours.
Do you offer support outside business hours? At night or on weekends?
Yes, extended support options (24/7) are available for companies that operate in shifts or require continuous availability. You can choose the package that best fits your business schedule.
Do you provide on-site interventions or only remote support?
Most issues can be resolved remotely—quickly and efficiently. For more complex cases, on-site technicians can be dispatched, according to the agreed terms.
What types of issues do you cover? And what’s not included?
We cover most issues related to computers, printers, networks, software, email, backups, security, and more. Major infrastructure projects are not included, but they can be handled separately upon request.
Do you also help with installing new software and equipment?
Absolutely. We install, configure, and optimize both software and new equipment—such as computers, routers, printers, and more.
Can your services scale if my team grows or my setup changes?
The service is scalable. You can add or remove users, devices, or services as your company evolves. Everything is flexible and fully adaptable.
Do you also help with cloud migration or document digitization?
Yes. We provide consulting and support for cloud migration, implementation of solutions like Microsoft 365 or Google Workspace, and digitization of document workflows.
Request a Custom Quote
Whether you need one-time IT support or a complete maintenance solution, we’ll provide an offer tailored to your business needs. Fill out the form, and we’ll get in touch shortly for a free evaluation.
* The meeting will take place online via Teams or Zoom.